Last Updated: June 23, 2026
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our SaaS platform. It applies to users globally, including individuals in the European Economic Area (EEA), United Kingdom, and California.
1. Information We Collect
We collect only the personal information necessary to provide our services:
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Account Information: name and email address
We do not collect sensitive personal information.
We do not knowingly collect information from individuals under the age of 16.
2. How We Collect Information
We collect personal information directly from you when you:
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Create an account
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Use our services
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Contact us for support or inquiries
We do not collect personal information from third-party data brokers.
3. How We Use Information
We use personal information for the following purposes:
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To create and manage user accounts
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To provide access to our SaaS platform
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To communicate with users (service updates, support, and account notifications)
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To maintain security and prevent unauthorized access or fraud
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To comply with legal obligations
We do not use personal information for advertising or profiling.
4. Legal Basis for Processing (GDPR)
If you are located in the EEA or UK, we process your personal data under the following legal bases:
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Contractual necessity: to provide our services and manage your account
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Legitimate interests: to secure, maintain, and improve our platform
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Legal obligation: to comply with applicable laws and regulations
5. How We Share Information
We do not sell personal information.
We may share limited personal information with trusted third-party service providers that support our operations, including:
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Cloud infrastructure providers
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Email and communication service providers
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Customer support and ticketing tools
These providers are contractually required to:
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Use data only to provide services to us
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Maintain confidentiality and security safeguards
We do not share personal information for cross-context behavioral advertising.
6. International Data Transfers
If you access our services from outside the country where our servers are located, your information may be transferred and processed in other countries with different data protection laws.
Where required (e.g., GDPR), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs).
7. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Maintain your account
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Comply with legal obligations
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Resolve disputes
When no longer needed, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
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Encryption in transit and at rest (where applicable)
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Access controls and least privilege principles
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Secure authentication mechanisms
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Monitoring for unauthorized access or misuse
9. Your Rights
A. GDPR Rights (EEA/UK Users)
You have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion (“right to be forgotten”)
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Restrict or object to processing
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Request data portability
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Withdraw consent (if applicable)
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Lodge a complaint with a supervisory authority
B. California Privacy Rights (CCPA/CPRA)
California residents have the right to:
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Know what personal information we collect and how we use it
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Request deletion of personal information
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Request correction of inaccurate information
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Opt out of sale or sharing (we do not sell or share personal information)
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Non-discrimination for exercising privacy rights
10. How to Exercise Your Rights
You may submit privacy requests by contacting us at:
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Email: [support@aeriehub.com]
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Web Form: [Contact Us]
We will verify your request using information associated with your account (such as your email address).
11. Cookies and Tracking Technologies
We use only essential cookies and similar technologies required for:
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Authentication
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Security
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Basic platform functionality
We do not use cookies for advertising or cross-site tracking.
12. Data Processing Agreement (DPA)
Where required by GDPR, we enter into Data Processing Agreements with customers and service providers that govern the processing of personal data and ensure appropriate safeguards.
13. Children’s Privacy
Our services are not intended for individuals under 16, and we do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
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Email: [support@aeriehub.com]