Aerie Document Solutions Accessibility Conformance Report
Revised Section 508 Edition
(Based on VPAT® Version 2.4Rev)
Name of Product/Version: AerieHub Document Module
Report Date: July 20, 2025
Product Description: AerieHub is a cloud-based building information app that provides access to facility drawings and documents.
Contact Information: Support@AerieHub.com
Notes: AerieHub is designed to be used with Google Chrome. The design of AerieHub, the proper settings on a user account, and the use of Chrome extensions such as Read Aloud combine to address accessibility needs. Housed fully on the web, AerieHub Document Module does not require software and is not intended to author content.
Evaluation Methods Used: Testing is based on knowledge of general product functionality
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Standard/Guideline | Included In Report |
Level A (Yes) Level AA (Yes) Level AAA (No) | |
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 | (Yes) |
Terms
The terms used in the Conformance Level information are defined as follows:
· Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
· Partially Supports: Some functionality of the product does not meet the criterion.
· Does Not Support: The majority of product functionality does not meet the criterion.
· Not Applicable: The criterion is not relevant to the product.
· Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.0 Report
Tables 1 and 2 also document conformance with Revised Section 508:
- Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing
- Chapter 6 – 602.3 Electronic Support Documentation
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Table 1: Success Criteria, Level A
Notes:
| Criteria | Conformance Level | Remarks and Explanations | ||
1.1.1 Non-text Content (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Partially Supports Electronic Docs: Supports Software: Not Applicable | Web: Notification bell icon needs text alternative. Electronic Docs: Software: Authoring Tool: |
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1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.2.2 Captions (Prerecorded) (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.3.1 Info and Relationships (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Does not Support Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: While AerieHub may be read with a screen reader, relational headings and structure separate out sections, the actions do not have auditory clues. Electronic Docs: Software: Authoring Tool: |
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1.3.2 Meaningful Sequence (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.3.3 Sensory Characteristics (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.4.1 Use of Color (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.4.2 Audio Control (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.1.1 Keyboard (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.1.2 No Keyboard Trap (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.2.1 Timing Adjustable (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Partially Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: AerieHub will log a user out after a time of non-use. A login returns the user to the last place they were in AerieHub. Electronic Docs: Software: Authoring Tool: |
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2.2.2 Pause, Stop, Hide (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.4.1 Bypass Blocks (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) – Does not apply to non-web software · 504.2 (Authoring Tool) · 602.3 (Support Docs) – Does not apply to non-web docs | Web: Partially Supports Electronic Docs: Partially Supports Authoring Tool: Not Applicable | Web: AerieHub does not provide keyboard shortcuts to bypass blocks, but browser keyboard shortcuts may be used to find or move through a page without scrolling. Selection of navigation links does not require full selection; any point will work. Electronic Docs: Keyboard shortcuts may be used to move within a document, but AerieHub does not guarantee the keyboard shortcuts will work with all documents Authoring Tool: |
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2.4.2 Page Titled (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.4.3 Focus Order (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Partially Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: When backing out of a section on a page, the user may be returned to the top of the page. Electronic Docs: Software: Authoring Tool: |
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2.4.4 Link Purpose (In Context) (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.1.1 Language of Page (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.2.1 On Focus (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.2.2 On Input (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.3.1 Error Identification (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Partially Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: User inputs have error notifications where applicable. Error is not always identified or described Electronic Docs: Software: Authoring Tool: |
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3.3.2 Labels or Instructions (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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4.1.1 Parsing (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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4.1.2 Name, Role, Value (Level A) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports with Exceptions Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: AerieHub provides proper name, role and value information in all areas except for the following: on radio buttons, document search options, Electronic Docs: Software: Authoring Tool: |
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Table 2: Success Criteria, Level AA
Notes:
| Criteria | Conformance Level | Remarks and Explanations | ||
1.2.4 Captions (Live) (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Not Applicable Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.4.3 Contrast (Minimum) (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Partially Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Not all links do meet this criterion. Electronic Docs: Software: Authoring Tool: |
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1.4.4 Resize text (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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1.4.5 Images of Text (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.4.5 Multiple Ways (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) – Does not apply to non-web software · 504.2 (Authoring Tool) · 602.3 (Support Docs) – Does not apply to non-web docs | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Authoring Tool: |
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2.4.6 Headings and Labels (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Not Applicable Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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2.4.7 Focus Visible (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.1.2 Language of Parts (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.2.3 Consistent Navigation (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) – Does not apply to non-web software · 504.2 (Authoring Tool) · 602.3 (Support Docs) – Does not apply to non-web docs | Web: Supports Electronic Docs: Supports Authoring Tool: Not Applicable | Web: Electronic Docs: Authoring Tool: |
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3.2.4 Consistent Identification (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) – Does not apply to non-web software · 504.2 (Authoring Tool) · 602.3 (Support Docs) – Does not apply to non-web docs | Web: Supports Electronic Docs: Supports Authoring Tool: Not Applicable | Web: Electronic Docs: Authoring Tool: |
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3.3.3 Error Suggestion (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: Revised Section 508 · 501 (Web)(Software) · 504.2 (Authoring Tool) · 602.3 (Support Docs) | Web: Supports Electronic Docs: Supports Software: Not Applicable Authoring Tool: Not Applicable | Web: Electronic Docs: Software: Authoring Tool: |
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Table 3: Success Criteria, Level AAA
Notes:
| Criteria | Conformance Level | Remarks and Explanations | ||
1.2.6 Sign Language (Prerecorded) (Level AAA) Revised Section 508 – Does not apply | Web: Does not Support | Web: AerieHub does not include sign language in videos. |
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1.2.7 Extended Audio Description (Prerecorded) (Level AAA) Revised Section 508 – Does not apply | Web: Does not Support | Web: AerieHub does not include extended audio description. |
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1.2.8 Media Alternative (Prerecorded) (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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1.2.9 Audio-only (Live) (Level AAA) Revised Section 508 – Does not apply | Web: Not Applicable | Web: AerieHub does not have live audio. |
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1.4.6 Contrast (Enhanced) (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: Some elements do not have a contrast ratio of 7:1. |
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1.4.7 Low or No Background Audio (Level AAA) Revised Section 508 – Does not apply | Web: Not Applicable | Web: |
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1.4.8 Visual Presentation (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: Text may be resized in AerieHub, but colors may not be selected by users. Scrolling may be required if zoom is at a high percentage like 200% |
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1.4.9 Images of Text (No Exception) (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: Any text in graphics is duplicated in alternate text options so that selection does not require using the image of text. |
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2.1.3 Keyboard (No Exception) (Level AAA) Revised Section 508 – Does not apply | Web: Supports |
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2.2.3 No Timing (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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2.2.4 Interruptions (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: AerieHub will log out a user after a specific time of non-use. |
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2.2.5 Re-authenticating (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: The user will be returned to the page they had been on, but data entered on that page may be lost |
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2.3.2 Three Flashes (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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2.4.8 Location (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: AerieHub does not use breadcrumbs, but labels on the pages identify where the user location is. |
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2.4.9 Link Purpose (Link Only) (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: A few links do not have alternative text. |
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2.4.10 Section Headings (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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3.1.3 Unusual Words (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: AerieHub does not rely on unusual words, but should a phrase need clarification, information bubbles are provided. |
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3.1.4 Abbreviations (Level AAA) Revised Section 508 – Does not apply | Web: Does not Support | Web: AerieHub does not rely on abbreviations except for two label instances and (Dwg # and ID) and there is not a mechanism for identifying the meaning of those abbreviations except for context. |
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3.1.5 Reading Level (Level AAA) Revised Section 508 – Does not apply | Web: Partially Supports | Web: Elements may have clarifying text that would be understandable at a lower reading level, but alternate versions of text are not supplied |
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3.1.6 Pronunciation (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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3.2.5 Change on Request (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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3.3.5 Help (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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3.3.6 Error Prevention (All) (Level AAA) Revised Section 508 – Does not apply | Web: Supports | Web: |
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Revised Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes:
Criteria | Conformance Level | Remarks and Explanations |
302.1 Without Vision | Supports | AerieHub is accessed through Chrome which works with popular Windows screen readers such as the Read Aloud Chrome extension. Documents may be read using the Chrome viewer and the Read Aloud Chrome extension |
302.2 With Limited Vision | Supports with exceptions | AerieHub allows for magnification of web content up to 400% |
302.3 Without Perception of Color | Supports | AerieHub does not require color usage. Color usage in documents is dependent on third party content that may be read through the Chrome browser which has extensions on the Web Store that can make web content easier for people without color perception. |
302.4 Without Hearing | Supports | AerieHub does not require hearing for usage. |
302.5 With Limited Hearing | Supports | AerieHub does not require hearing for usage. |
302.6 Without Speech | Supports | AerieHub does not require speech input. |
302.7 With Limited Manipulation | Supports | AerieHub navigation is functional with a keyboard, mouse, or touch with one finger. |
302.8 With Limited Reach and Strength | Supports | AerieHub navigation is functional with a keyboard, mouse, or touch with one finger. |
302.9 With Limited Language, Cognitive, and Learning Abilities | Supports | AerieHub features autocomplete suggestions in the database and spell checker. When used with Chrome, an integrated password manager is provided. |
Chapter 4: Hardware
Notes: AerieHub is not a hardware device.
Chapter 5: Software
Notes: AerieHub is not a software solution.
Chapter 6: Support Documentation and Services
Notes:
Criteria | Conformance Level | Remarks and Explanations |
601.1 Scope | Heading cell – no response required | Heading cell – no response required |
Heading cell – no response required | Heading cell – no response required | |
602.2 Accessibility and Compatibility Features | Supports |
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602.3 Electronic Support Documentation | See WCAG 2.x section | See information in WCAG 2.x section |
602.4 Alternate Formats for Non-Electronic Support Documentation | Supports |
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Heading cell – no response required | Heading cell – no response required | |
603.2 Information on Accessibility and Compatibility Features | Supports |
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603.3 Accommodation of Communication Needs | Supports |
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Legal Disclaimer
As of the date of its publication indicated in the information table at the beginning of this Accessibility Conformance Reports (ACR), this ACR represents the current view of Aerie Document Solutions regarding information about the subject AerieHub Document Module as outlined in the ITI VPAT2.4 Rev 508 March 2022. Aerie Document Solutions cannot guarantee that any information in this ACR will remain accurate after the date of publication, but Aerie Document Solutions works continuously to monitor the accessibility of its product and will provide updates as needed. This ACR is provided “as is” and for informational purposes only.